Payment

 

Payment can be made with the following payment methods:

  • Apple Pay
  • Google Pay
  • PayPal
  • Credit card (Visa®, MasterCard®, Maestro®)
  • Shop Pay


In the following countries you can also pay with SOFORT payment: Austria, Belgium, Germany, Italy, Netherlands, Spain.

In the countries where Klarna is offered (currently Denmark, Germany, Finland, Netherlands, Austria, Sweden), payment can also be made by Pay in 30 Days with Klarna.  

 

 

On our website, we offer you a safe and secure payment environment that meets the highest security standards. We understand that the security of your personal and financial information takes  top priority and have therefore taken extensive measures to protect your data. 

One of the most important security features we have implemented is the 3D Secure system. This authentication process is designed to make online transactions even more secure. When you make a payment on our website, you may be asked to go through an additional level of security provided by your bank or credit card provider.

We also use state-of-the-art encryption technologies to transmit your payment information securely. Your sensitive information is secured by strong encryption algorithms so that it is protected from unauthorised access.

Our payment process is regularly reviewed and audited to ensure that it meets the highest security standards.

 

 

Orders within the European Union

For orders within the European Union, the item prices are final prices and already include the VAT of the respective EU country. Customers do not have to pay any additional taxes or customs duties. No additional charges apply, except for any delivery charges, which depend on the shipping method chosen by the customer. For more information on delivery charges and shipping options, please see "Shipping". 

 

Orders to Switzerland

Item prices are net prices, i.e. sales prices excluding German and Swiss applicable VAT, and excluding customs and handling fees. Please note that the supplier will charge all import taxes, customs duties and handling fees separately. In addition, delivery charges may apply depending on the shipping method chosen by the customer. For more information on delivery charges and shipping options, please see "Shipping". 

 

EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

 

Shipping

 

Shipping service providers in the EU and Switzerland:

 

We are pleased to announce that we can offer the climate-friendly shipping service of DHL GoGreen and DHL International GoGreen in the EU.

 

 

At the moment, Ladenhüter orders can be delivered to the following countries/regions:

 

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

* In the future we will add more countries as delivery destinations.

 

 

Shipments within Germany:

Free standard shipping from orders over 150.00 EUR within Germany. 

For orders under 150.00 EUR, 5.00 EUR (including statutory VAT) shipping costs will be charged. 

 

Shipments within the EU:

Free standard shipping from orders over 150.00 EUR within the EU. 

For orders under 150.00 EUR, 15.00 EUR (including VAT) shipping costs will be charged. 

 

Shipments to Switzerland:

Free standard shipping from orders over 150.00 CHF in Switzerland. 

For orders under 150.00 CHF, 20.00 CHF (excluding VAT) shipping costs will be charged. 

 

* For express deliveries with DHL Express International GoGreen please contact us here

 

 

Climate-neutral delivery via DHL GoGreen or DHL International GoGreen  usually takes:


Germany

2 - 4 working days

Other EU countries

3 - 7 working days

Switzerland

3 - 7 working days

 

 

All items are insured against theft and transport damage from the shop to the delivery address. The insurance is no longer effective after the items have been delivered to the specified delivery address and receipt has been confirmed.

If the packaging is damaged on delivery, you should either refuse the delivery or make it clear at the time of signing that you have accepted damaged packaging.

 

Return & Exchange

 

You have the option to exchange or return the products purchased on the Ladenhüter website at www.ladenhueter.shop within fourteen (14) days of receipt. 


Please note that the right of withdrawal does not apply to customised products.

 

 

Returning your order is easy! You can return products purchased from the Ladenhüter online shop at www.ladenhueter.shop according to the cancellation policy as described below.

Please complete this cancellation form in German or English and enclose it with the package containing the items to be returned. Please note that only items in their original packaging can be returned. The items must be new, unused and in perfect condition, including all tags and labels. (Further information can be found here).

Please send the items protected to the address given on the cancellation form. We will bear the costs of your return if the value of the goods is at least 150 euros. We are keen to process your return as quickly as possible. Please note that returned items are subject to quality control (see terms and conditions). If the items are returned in perfect condition, the return will be accepted. In this case, the total amount paid will be refunded to the credit card or current account used for the original purchase, less the original shipping costs. (For more information, please click here).

Thank you for your trust!

 

 

In the case of a return, we will refund your money in the same currency to the bank account you used for the original order. Once we have received and checked the returned item, the refund will be processed. We always try to process returns and refunds quickly.

 

 

Unfortunately, it is not possible to exchange your original order directly for another product. Instead, we ask that you return the order and place a separate order for the desired product.

 

About Ladenhüter

 

Yes, made-to-order is possible. Please fill out the contact form and we will get in touch with you promptly. Our experienced design team will be happy to take care of your individual wishes.

 

 

"Handmade in Germany" or "handmade in Italy" stands for outstanding quality and craftsmanship. These products are made in small quantities in Germany or Italy. The designation underlines the preservation of traditional craftsmanship and the passing on of tried and tested manufacturing processes and family traditions.

 

 

We cordially invite you to take a look at our blog NOBLE THREADS & HOUND.

 

Gift Cards

 

A gift card purchased in the official Ladenhueter online shop at www.ladenhueter.shop is valid for three (3) years from the date of purchase.

 

 

You will receive your gift card in digital form to the email address you provided. Once the purchase is completed, you will receive the card as an electronic document that you can easily print out or forward electronically.

 

 

Gift cards purchased on www.ladenhueter.shop are excluded from any exchange. Please note that the voucher amount cannot be credited to your credit card or another bank account. Thank you for your understanding!

 

More Questions

 

If you have any further questions, please contact us here.