Refund policy

 

A. Cancellation policy

Introduction

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (Tina Fricke
Ladenhüter , Clemens-August-Straße 66, 46282 Dorsten, Germany) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us or to Tina Fricke, Clemens-August-Straße 66, 46282 Dorsten, Germany, immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods if their value  is less than 150 euros. 

If the value of the goods is 150 euros or more, Ladenhüter will bear the direct costs of returning the goods by providing a prepaid return label upon request.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the full original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us via freight collect.
3) We ask you kindly not to remove the Ladenhüter hangtag until you are sure you want to buy the goods.

Please note that the above numbers 1-3 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you want to revoke the contract, please fill out this form and send it back. At:

Tina Fricke
Ladenhüter
Clemens-August-Strasse 66
46282 Dorsten
Germany

Tel.: +49 2362 9691612
Email: tina.fricke@ladenhueter.shop

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

 

Reason(s) for return 

_______________________________________________________

_______________________________________________________

 

________________________________________________________
Name of customer(s)

________________________________________________________
Address of customer(s)

________________________________________________________
Signature of customer(s) (only if notification is on paper)

_________________________
Date

(*) Delete where not applicable

§8 Warranty
The statutory warranty regulations apply.
 

§9 Contract language
The contract language is available in German and English.
 

Our cancellation form in PDF:
Download (Deutsch)  Download (English)